Operating a pest prevention and garden care firm with over 190 service facilities isn’t any stroll within the park. For Massey Providers, it’s a mission pushed by creativity and innovation. Based in 1985, this Florida-based firm didn’t simply comply with the business requirements — they set them. “Our founder, Harvey Massey, pioneered the idea of pest prevention. Previous to that, folks used pest management,” says Adam Scheinberg, VP of IT at Massey Providers, highlighting their proactive strategy to addressing pest threats earlier than they enter properties.
Their mission is to construct long-term, trusting relationships with their clients by offering revolutionary and efficient providers. “We’d wish to consider that when someone sees a Massey truck in entrance of a house, they know the home is freed from pests, has a wholesome, stunning garden, and the house is protected against termites — all by an organization that stands behind their complete buyer satisfaction assure,” Adam continues.
Storm-proof connectivity towards IT disruptions
Beneath the bustling operations of Massey Providers lay a tangled net of IT challenges that threatened to disrupt their effectivity.
Managing knowledge from telephones, tablets, and repair facilities required a strong infrastructure for real-time updates of their buyer relationship administration system (CRM). Disruption in connectivity impacted general operations, particularly throughout frequent storms and hurricanes within the southeast and Texas. “The flooding as a result of storms may actually affect the flexibility for us to serve our clients,” says Howard Marquardt, Director of IT Infrastructure at Massey Providers. Guaranteeing dependable connectivity throughout these occasions was a relentless battle. “If we’ve got a website that has a community down, it’s unhealthy.” Community downtime pressured workplace managers and buyer care groups to revert to guide processes, halting their operations.
Safety considerations loomed massive, as defending the data of staff members and clients was paramount. “All of our expertise options begin and finish with safety,” says Adam. “We reside in a world the place data is steadily stolen and focused, and it’s our accountability to guard it.”
Amid these challenges, Massey Providers was additionally racing to finish their cloud transition by the tip of the 12 months. This new infrastructure was essential to making sure seamless connectivity and safety, making the cloud transition an pressing precedence.
Innovating with confidence: A bond of belief and reliability
Massey Providers has constructed a long-standing relationship with Lumen based mostly on belief and reliability. “Over the previous few years, we’ve actually labored to strengthen the infrastructure of the community,” says Howard. Once they confronted IT challenges, Lumen shortly stepped in with a complete resolution that included entry, implementation, and managed Software program-Outlined Large Space Community (SD-WAN) providers.
Initially, Massey Providers used Lumen® Multiprotocol Label Switching (MPLS) service as a high-performance networking resolution. “Basically all of our knowledge crosses Lumen in some unspecified time in the future,” says Howard. “That connection is de facto what’s vital to our discipline.” Transitioning to Devoted Web Entry (DIA) considerably elevated bandwidth, permitting Massey Providers to deal with the excessive quantity of information effectively.
Massey Providers additionally leveraged the Lumen® Managed SD-WAN resolution. “Through the years, we moved into totally different variations of our SD-WAN. Now, we’re on what we name SD-WAN model 2.0, with the Aruba gear,” says Howard. The partnership with Fujitsu because the supply associate ensured a seamless implementation of the Aruba SD-WAN resolution, which deploys a number of web connections from totally different suppliers to make sure dependable connectivity and reduce downtime. This resolution gives seamless communication and entry to real-time knowledge for his or her service technicians, even throughout antagonistic climate circumstances. “With out Lumen’s reliability and stability, we might not be capable of try this,” says Howard.
Unleashing new potential with IT transformation
With a complete suite of options, Massey Providers squashed their IT bugs and emerged stronger, quicker, and extra linked. “I’m very, very pleased with the progress of the SD-WAN venture and the DIA upgrades. This can be a actual win for us. Lumen actually buckled down and helped us get this over the end line,” says Adam.
Listed here are some key advantages of the enhancements:
- Enhanced Connectivity and Reliability: The managed SD-WAN resolution improved community reliability, lowered downtime, and lowered prices, offering environment friendly operations throughout all areas.
- Elevated Bandwidth and Efficiency: The conversion to DIA improved reliability, elevated bandwidth, and boosted general community efficiency and consumer expertise.
- Scalability and Fast Deployment: The scalable IT infrastructure allowed Massey Providers to shortly combine new areas, supporting their development and enlargement.
- Enhanced Safety: The partnership with Lumen contains trusted VPN circuits, an SD-WAN community that secures site visitors throughout the web, and personal traces to maintain knowledge protected.
Wanting forward, Massey Providers is contemplating adopting Safe Entry Service Edge (SASE) to boost their community safety and efficiency. SASE combines community safety with WAN capabilities to assist the dynamic, safe entry wants of contemporary organizations. “We consider the longer term is in non-public, brokered connections between our folks and our knowledge wherever it lies,” says Adam. “It’s our accountability to guard all the data that belongs to our staff members and to our clients.”
Massey Providers can be exploring AI to additional improve operations and empower their staff. “Not solely does AI assist us serve our clients higher with each knowledge and data, but it surely additionally helps our staff members develop and additional their very own careers,” says Adam. “Our focus is on our folks. By giving them the perfect instruments, we will all the time present the perfect options for our clients.” Embracing AI is a strategic transfer to remain forward within the aggressive panorama and meet evolving buyer wants.
Collective excellence: Catalyzing enterprise and neighborhood success
Massey Providers is driving enterprise development and neighborhood affect by means of their revolutionary collaboration with Lumen. “Lumen has been an awesome associate with us,” says Howard. “As we progress and develop, we stay up for working with them to supply our staff higher options and higher methods for them to be productive.”
As Massey Providers continues to develop, they continue to be devoted to constructing long-term, trusting relationships with their clients and companions. Lumen is without doubt one of the many valued companions that Massey appreciates for his or her shared dedication to innovation and creativity. “We’ve been a Lumen buyer for a very long time, and I anticipate us to proceed to be one effectively into the longer term,” says Adam.
At their core, Massey Providers is deeply dedicated to their folks and neighborhood. By offering security and safety to properties, neighborhoods, and organizations, Massey Providers is creating an enduring legacy that may encourage future generations. “Not each child grows up considering ‘I need to be the pest man.’ It’s vital for us to distinguish ourselves and be greater than that,” Adam says. With each residence they shield, they’re constructing a basis of belief and excellence that may stand the take a look at of time.
To be taught extra about Massey Providers’ transformation, learn the complete buyer success story.
Go to our buyer story library to find out how organizations in just about each business are attaining their enterprise aims.
This content material is offered for informational functions solely and should require further analysis and substantiation by the tip consumer. As well as, the data is offered “as is” with none guarantee or situation of any sort, both specific or implied. Use of this data is on the finish consumer’s personal danger. Lumen doesn’t warrant that the data will meet the tip consumer’s necessities or that the implementation or utilization of this data will outcome within the desired end result of the tip consumer. All third-party firm and services or products names referenced on this article are for identification functions solely and don’t suggest endorsement or affiliation with Lumen. This doc represents Lumen merchandise and choices as of the date of problem. Providers not obtainable in all places. Lumen could change or cancel services and products or substitute comparable services and products at its sole discretion with out discover. ©2025 Lumen Applied sciences. All Rights Reserved.
Submit Views: 1,123
