Identified for his or her relentless give attention to hospitality innovation, Agilysys has lengthy stood out for delivering expertise that transforms the visitor expertise. Serving a various vary of environments, from luxurious resorts and cruise traces to campus eating and senior dwelling, Agilysys delivers cloud-native platforms that unify property administration, point-of-sale, stock and visitor engagement programs.
With a buyer base that spans the globe and a status for being “Severe About Service™”, Agilysys is not only a software program supplier—it’s a strategic associate to hospitality manufacturers in search of to raise each touchpoint of the visitor journey.
“Hospitality is a ‘zero disappointment’ business. One detrimental expertise can overshadow 9 optimistic ones,” stated Juan Ayala, Director of IT Infrastructure at Agilysys.
To maintain innovation and meet rising visitor expectations, Agilysys acknowledged the necessity for a contemporary, scalable community able to supporting their evolving digital ecosystem.
Legacy limitations and the necessity for change
Agilysys confronted mounting strain to modernize their community infrastructure. Their legacy time-division multiplexing (TDM) infrastructure was nearing obsolescence. Decommissioned parts and unsupported crucial switches launched latency, inconsistent web speeds and operational disruptions—notably throughout peak utilization—jeopardizing buyer satisfaction and model status.
These limitations turned more and more problematic as Agilysys expanded their reliance on cloud providers, real-time analytics and AI-driven visitor experiences.
To assist initiatives similar to Microsoft Groups migration and AI-powered personalization, Agilysys required a community structure that might ship low latency, excessive availability and elastic scalability.
Sensible connectivity at scale
To modernize their infrastructure, Agilysys partnered with Lumen to deploy a collection of high-performance, safe community providers tailor-made to the hospitality sector.
Lumen applied MPLS and Devoted Web Entry (DIA) to attach Agilysys’s major information heart with their Azure cloud environments, supporting dependable software program supply. At their Georgia facility, Lumen launched Community-as-a-Service (NaaS) with Web On-Demand (IoD), offering bandwidth to scale dynamically from 100 Mbps to over 1 Gbps primarily based on real-time information.
“Throughout our information switch from our colocation facility to AWS, we utilized IoD to extend bandwidth to 2 Gbps,” stated Ayala. “This ensured environment friendly switch and minimized influence on customers regardless of full circuit utilization. The excessive throughput allowed us to beat a number of challenges effectively.”
The consumption-based NaaS mannequin has confirmed important in managing fluctuating bandwidth wants with out over-provisioning. It additionally serves as an economical backup web connection on the Georgia web site. “We used Lumen NaaS in our Flexential colocation as a backup for our fundamental circuit,” Ayala added. “We recognize the simplicity and ease of administration it provides.”
The versatile structure helps each standalone deployments and full integration with Agilysys’s end-to-end ecosystem. Lumen world IP offers safe, high-quality connectivity throughout areas, offering seamless collaboration and real-time information sharing.
“Having expertise that permits safely accumulating, analyzing and making use of information to tell visitor interactions—whereas additionally defending information privateness—is crucial,” stated Ayala.
A scalable basis primed for progress
Since implementing Lumen community options, Agilysys has achieved measurable enhancements in efficiency, effectivity and IT focus:
- Operational agility: Latency and downtime have been considerably lowered, enabling quicker information transmission and extra dependable service supply throughout all areas.
- Value optimization: With NaaS and IoD, Agilysys can dynamically modify bandwidth to fulfill real-time demand and keep away from pointless bills. “We will shortly modify bandwidth for particular occasions after which reduce to optimize prices,” stated Ayala.
- Strategic IT focus: The improved reliability has freed up IT assets. “Lumen’s community has considerably lowered the time our IT staff spends managing connectivity points,” Ayala famous. “Now we are able to give attention to innovation.”
The infrastructure additionally underpins Agilysys’s Severe About Service™ program, guaranteeing that customer-facing options are aligned with enterprise targets and efficiency expectations. It helps real-time analytics, AI-driven personalization and seamless visitor interactions—key to delivering on Agilysys’s model promise.
“Lumen’s scalable infrastructure has allowed us to increase our community seamlessly as our group grew,” stated Ayala. Their infrastructure is now aligned with their imaginative and prescient of delivering clever, responsive and safe visitor experiences.
“Our partnership with Lumen permits us to handle and scale bandwidth as wanted, guaranteeing our infrastructure is future-ready and attentive to our dynamic wants,” stated Ayala. “With world availability, this collaboration helps our ongoing progress and success.”
A future-Prepared community constructed for hospitality
Agilysys is actively investing in synthetic intelligence to reinforce personalization, optimize staffing and pricing, and drive operational effectivity. “Investing in modern options equates to investing in aggressive benefits and investing in employees and buyer expectations,” stated Ayala.
With real-time information secured by the Lumen IP spine, Agilysys powers predictive analytics and clever visitor providers. “We’re utilizing AI to forecast demand, handle stock and tailor provides primarily based on real-time habits,” Ayala defined. “Lumen’s community ensures we are able to do this reliably and securely.”
This strategic shift has positioned Agilysys for long-term scalability and progress. “Hospitality organizations should improve their expertise capabilities to fulfill evolving client expectations or threat falling behind,” Ayala emphasised.
Wanting forward, Agilysys plans to increase their AI capabilities to assist customized visitor experiences, dynamic pricing, clever staffing and extra sustainable operations. Lumen stays a crucial associate, offering the safe, scalable infrastructure wanted to assist AI workloads and world information trade.
“With this basis, we’re constructing a future the place each visitor interplay is knowledgeable, intentional and impactful,” stated Ayala.
To be taught extra about Agilysys’s transformation, learn the complete buyer success story.
Go to our buyer story library to learn the way organizations in just about each business are attaining their enterprise aims.
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