For greater than three a long time, North Highland has helped organizations flip imaginative and prescient into measurable worth, designing and delivering change with a people-first strategy. However as the worldwide consultancy expanded to greater than 50 places of work and a pair of,000 professionals worldwide, its IT staff confronted a problem: the way to preserve consultants related, agile and prepared for something in a quickly evolving digital economic system.
“Our infrastructure is the spine of North Highland’s mission,” mentioned Director of Infrastructure Jason LePage. “We offer the endpoints, knowledge controls and community entry that allow our consultants to ship distinctive consumer experiences. Meaning we want expertise that adapts as quick as our enterprise does.”
A connectivity problem: International scale, rising complexity
North Highland’s repute is constructed on client-centricity and operational agility. However because the agency embraced cloud providers and distant work, legacy circuits and inflexible connectivity fashions couldn’t preserve tempo.
“We would have liked an answer that was versatile, scalable and easy to handle,” LePage defined.
The reply got here within the type of Lumen® Community-as-a-Service (NaaS)—a platform designed for companies that demand agility with out compromise.
NaaS powers flexibility and management
With Lumen NaaS, North Highland gained the flexibility to scale bandwidth on demand, consolidate previous DIA circuits and handle connectivity by a single pane of glass. Operational agility and multi-cloud resilience are actually on the core of North Highland’s consulting agility.
“The most important win for us is flexibility,” mentioned Community and Telecom Administrator Gamal Joseph. “If now we have a company-wide assembly or an occasion that requires additional bandwidth, we will improve capability rapidly. That’s a game-changer.”
Hourly billing additionally reworked monetary planning. “With the ability to monitor and modify capability in line with want has significantly improved our month-to-month prices,” Joseph famous. “We save roughly $2,000 a month by consolidating circuits and leveraging Cloud Join.”
Efficiency that drives actual influence
Past minimizing prices, the shift to the Lumen IP spine improved reliability and diminished IT overhead. North Highland retired redundant circuits and now depends solely on Lumen for uptime and efficiency.
“The flexibility to throttle bandwidth and handle every part in a single place means our staff spends much less time troubleshooting and extra time enabling consultants,” LePage mentioned. “That’s crucial for a agency like ours.”
Future-ready for an AI-driven world
As North Highland appears to be like forward, AI is turning into a pure a part of its operations—from cloud improvement to infrastructure design. Lumen® Networking Options present the inspiration for this evolution.
“Our speedy want is agility,” LePage emphasised. “We should adapt as consumer wants change. Lumen is prime to that technique, serving to us rise up circuits in new cities, join consultants and help the following wave of innovation.”
For an organization that prides itself on turning imaginative and prescient into worth, the partnership with Lumen helps guarantee North Highland’s personal infrastructure is simply as transformative—safe, scalable and prepared for what’s subsequent.
To study extra about North Highland’s transformation, learn the complete buyer success story.
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