Altera Digital Well being is redefining how know-how helps care supply. Their mission is straightforward but profound: make healthcare simpler to entry, perceive and navigate. With a worldwide footprint and options that energy hospitals and well being methods worldwide, Altera designs digital well being report (EHR) platforms, interoperability instruments and affected person engagement options that match seamlessly into medical workflows.
However because the healthcare business accelerates digital transformation—migrating EHRs to the cloud, enabling telehealth and strengthening safety—Altera confronted a essential problem: methods to modernize connectivity with out disrupting the medical environments that depend upon it each second of each day.
“Connectivity is the spine of healthcare,” mentioned Community Companies Chief Bruce Holloway. “We would have liked flexibility and safety with out compromise.”
Modernizing for a New Period of Care
Healthcare organizations at present are below immense stress to ship higher outcomes whereas navigating financial constraints, cybersecurity threats and evolving compliance mandates. For Altera, these challenges have been compounded by a legacy extensive space community (WAN) mannequin that relied on third-party suppliers for connectivity.
Bandwidth upgrades required prolonged circuit replacements. Routing modifications have been cumbersome and time-consuming. Service assurance visibility was advert hoc, making incident administration reactive relatively than proactive. And each delay had real-world penalties—impacting clinicians’ capacity to entry affected person information, coordinate care and preserve continuity throughout a number of hospital websites.
With HIPAA compliance and rising ransomware threats, uptime and safety weren’t optionally available—they have been non-negotiable. Altera wanted a community that might scale bandwidth on demand, ship predictable efficiency for digital medical information (EMR) visitors and simplify governance throughout a distributed footprint. The objective wasn’t simply modernization—it was transformation.
Constructing a Cloud-Prepared Community with Lumen
Altera partnered with Lumen to create a safe, scalable basis for digital well being innovation. The answer started with Lumen® IP VPN, delivering healthcare-grade connectivity with devoted bandwidth and centralized coverage management. This helps ship predictable efficiency for EHR methods and medical workflows—essential in an atmosphere the place seconds matter.
However connectivity was solely a part of the equation. Altera wished simplicity and agility. Lumen offered a single-vendor mannequin that consolidated connectivity, service assurance and portal governance below one umbrella, decreasing vendor sprawl and accelerating change execution.
Proactive help was one other differentiator. Weekly cadence calls, escalation administration and telemetry critiques gave Altera confidence that each change window and incident could be dealt with with precision. This structured strategy allowed their IT specialists to deal with innovation relatively than troubleshooting.
“Lumen’s proactive help and suppleness have remodeled how we handle connectivity—our prospects discover the distinction,” Holloway mentioned.
The partnership additionally opened doorways to future-ready capabilities. With the Lumen roadmap for SD-WAN, SASE and edge companies, Altera is positioned to increase past its present IP VPN property and embrace rising applied sciences that may form the subsequent decade of healthcare.
Safe Connectivity That Powers Innovation and Improves Expertise
The influence was speedy and measurable. Altera achieved quicker bandwidth upgrades via logical provisioning, eliminating the necessity for disruptive circuit swaps. Structured service assurance lowered SLA payouts and improved NPS scores—a transparent indicator of higher buyer expertise.
Migration to Azure grew to become seamless, enabling Altera to maneuver shoppers from colocation amenities to cloud environments with out friction. Portal governance simplified day-to-day operations, decreasing administrative overhead and bettering visibility throughout installs, order closures and alter home windows.
By consolidating companies below Lumen, Altera gained greater than a community—they gained a basis for safe, scalable care supply. Each infrastructure determination now helps their final objective: empowering clinicians, defending affected person knowledge and driving innovation with out compromise.
Future-Prepared for Digital Well being Innovation
Modernization isn’t nearly fixing at present’s challenges—it’s about making ready for tomorrow. With a Lumen community basis in place, Altera is provided to speed up its roadmap for SD-WAN adoption, multicloud enlargement and superior safety companies like DDoS mitigation and intrusion prevention and detection methods.
These capabilities will help rising traits in healthcare, together with telehealth, AI-driven insights and interoperability at scale. They’ll allow clinicians to collaborate seamlessly throughout areas, give sufferers quicker entry to their well being information and supply peace of thoughts that delicate knowledge is protected.
Altera’s imaginative and prescient is evident: enhance outcomes for all stakeholders by leveraging innovation and human-centered design. Along with Lumen, they’re making a resilient, scalable basis for related care—one which empowers hospitals to ship higher experiences at present whereas making ready for the way forward for healthcare.
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