The Chief’s Toolkit is a weekly 15-20 min interview I do with a CEO, best-selling creator, chief, or thinker that focuses on one thing you are able to do to change into a greater chief. These movies are solely obtainable to paid subscribers. Change into a paid subscriber on Substack to get entry to the 15 min video together with weekly movies identical to this one, in-depth management insights, and 5 min management hacks.
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In At present’s dialog with Scott, the Chief Restaurant Officer at Chipotle, we mentioned the important distinction between accountability and duty. Scott defined that accountability is the one that takes final duty for the result, whereas duty entails implementing duties. Drawing an analogy to soccer, he in contrast accountability to the goalie who’s in the end chargeable for stopping objectives.
Scott emphasised the significance of position readability and the way each place at Chipotle has 5 particular accountabilities tied to key efficiency indicators (KPIs). Common suggestions and analysis, facilitated via a quarterly four-by-four course of, assist workers perceive their efficiency and keep aligned with the corporate’s values and objectives. He additionally highlighted the importance of honesty and directness in management and inspired organizations to supply clear profession paths, resulting in significant work and private progress.
At present’s episode highlights the elemental ideas of accountability and duty, the importance of clear and measurable accountabilities, and the transformative energy of sincere and purpose-driven management.
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