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In right this moment’s episode, I communicate with Scott Boatwright, the Chief Restaurant Officer at Chipotle. Scott is accountable for over 110,000 staff throughout 3200 shops, and he shares his journey of remodeling Chipotle right into a model that’s not solely cherished by its clients but additionally its staff.
Scott talks concerning the significance of sustaining the freshness and high quality of Chipotle’s meals, which includes a posh technique of getting ready contemporary elements from scratch each morning in each single restaurant. He additionally discusses the adjustments he applied to make sure meals security and enhance operations, reminiscent of introducing a zero-tolerance coverage for the wellness examine of staff and establishing position readability throughout the group.
Scott additionally shares his methods for attracting and retaining expertise in an {industry} identified for prime turnover charges. He emphasizes the significance of providing industry-leading wages and advantages, together with psychological, bodily, and monetary well being advantages. One of many standout advantages he mentions is Chipotle’s dedication to schooling, providing to pay for workers’ school schooling.
On this episode, you’ll be taught:
- How Scott remodeled the tradition at Chipotle
- The significance of an excellent burrito
- The position of clear accountability and duty inside a company.
- How Chipotle is rising with expertise
- How Scott retains his management genuine
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