PRESS RELEASE
Orange Enterprise is saying a serious transformation of enterprise communications, powered by belief and AI, to handle the rising challenges companies face as digital interactions improve.
As digital engagement grows exponentially, companies face mounting points: missing belief in cellphone calls, rising impersonation fraud, over-burdened buyer assist groups with lengthy ready occasions, and proliferating AI-generated content material. Orange Enterprise is tackling these issues strategically by increasing its enterprise communications capabilities to construct belief, improve productiveness, and guarantee authenticity throughout voice and digital channels.
Reinventing voice as essentially the most environment friendly medium for worker and buyer expertise.
Voice remains to be the popular channel of each brokers and prospects for resolving complicated points, 80% of customer support brokers say voice remains to be their top-used channel on a regular basis*.
Orange Enterprise has unparalleled expertise in working voice and integrating telephony and buyer expertise (CX) options, with world belongings that already serve over 7,000 enterprise prospects and greater than 100,000 buyer areas internationally. Leveraging Belief and AI to reimagine enterprise communications, Orange Enterprise is rolling out the next options:
Branded calling: Trusted caller id, elevated buyer expertise
Orange Enterprise is rolling out branded calling in France and america this 12 months, and shortly throughout the remainder of Europe. This authenticated voice communication allows enterprises to show their identify, company emblem, and motive for calling straight onto a recipient’s cellular display. This reduces unanswered calls and strengthens buyer engagement and regains belief within the manufacturers.
Deepfake Detection: To safe communications
As deepfakes change into more and more refined and accessible, they pose a serious threat to enterprises’ safety and reputations. Orange Enterprise is addressing this risk by integrating superior deepfake detection applied sciences to our collaboration and buyer expertise affords. Orange Enterprise is together with ecosystems of companions akin to Sensity and Actuality Defender, for detecting faux audio, photos, video and paperwork straight into its portfolio. This proactive method helps defend enterprises from fraud, impersonation, and reputational harm.
Clever Collectively: AI-augmented buyer care
Many enterprises battle with the dangers of conversational AI, akin to hallucinations and accuracy errors. Orange Enterprise embeds Generative AI straight into contact heart and CRM environments, orchestrating our ecosystem of companions to automate whole CX interactions – between enterprises and prospects, from qualification to last drawback fixing, with already 80 million AI conversations managed in 2025. It additionally assists brokers in actual time with transcription, suggestions, sentiment evaluation, and post-call documentation, lowering dealing with occasions and boosting buyer satisfaction. These trusted options are already counting on the Orange Enterprise AI platform, Dwell Intelligence.
Agentic Telephony: Making telephony extra clever with Agentic AI
Agentic AI-powered cloud telephony creates an clever layer that optimizes the end result of requires each callers and callees. It will probably perceive context, present a sure degree of solutions, plan the subsequent motion and autonomously handle the whole name journey. Advantages embrace sooner response occasions, enhanced buyer satisfaction by personalization, and optimized prices through smarter useful resource planning. In collaboration with Microsoft, Orange Enterprise is launching a co-innovation initiative to recruit prospects to expertise how Microsoft 365 Copilot brokers in Groups, akin to Interpreter, make Microsoft Groups Telephone rather a lot smarter, saving time and ensuring cellphone calls get the appropriate end result. Orange Enterprise will probably be extending agentic telephony to a variety of affords, together with Cisco Webex.
“In a world the place it’s changing into tougher to know what to belief, whether or not to click on a hyperlink or consider what we see and listen to, belief has change into essentially the most invaluable forex within the digital economic system. On the similar time, AI is reworking how work will get finished. We consider the way forward for enterprise communications should mix each.
“With branded calling and deepfake detection, we’re strengthening belief in each interplay, whereas AI-augmented telephony and clever agent capabilities unlock new ranges of productiveness. Collectively, these improvements reimagine enterprise communications for the AI period, constructed on a basis of belief that ensures confidence and integrity in each engagement,” mentioned Usman Javaid, Chief Product and Advertising Officer, Orange Enterprise.
