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    Home»Uncategorized»Mercer CEO Pat Tomlinson on Work Ethic, AI within the Office, and the Way forward for Work
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    Mercer CEO Pat Tomlinson on Work Ethic, AI within the Office, and the Way forward for Work

    Charlotte LiBy Charlotte LiSeptember 20, 2025No Comments6 Mins Read
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    Mercer CEO Pat Tomlinson on Work Ethic, AI within the Office, and the Way forward for Work
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    http://visitors.libsyn.com/futureofworkpodcast/Audio_-_Pat_Tomlinson_-_Ready.mp3

    Do you need to sponsor this article with over 370,000 subscribers, my podcast, or different content material? Attain out to me instantly and we are able to discover some choices Jacob[at]thefutureorganization[dot]com.

    Be part of over 45,000 different subscribers who get Nice Management delivered on to their inbox every week. You’ll get entry to my finest considering and newest content material. Enroll right this moment.


    In the event you’re a Chief Human Sources or Chief Individuals Officer, then you may request to affix a model new neighborhood I put collectively referred to as Future Of Work Leaders which focuses on the way forward for work and worker expertise. Be part of leaders from Tractor Provide, Johnson & Johnson, Lego, Dow, Northrop Grumman and lots of others. We come collectively just about every month and every year in-person to sort out large themes that transcend conventional HR.

    When individuals think about reaching the C-suite, they image status and affect. However the actuality is way extra complicated. Leaders right this moment should steadiness relentless calls for, speedy technological change, shifting demographics, and rising expectations for flexibility and help. On the heart of all of it is a straightforward however tough query: what does it actually take to steer on the highest stage?

    In my dialog with Pat Tomlinson, CEO of Mercer, he shared a candid take a look at what management actually requires, and the way leaders must be occupied with the huge cultural and technological shifts shaping the way forward for work.

    Our dialog went far past corner-office clichés. We dove into the sacrifices required of leaders, the implications of growing older populations and declining start charges, and why the promise of AI will solely be realized if organizations rethink the very design of labor.

    Hearken to the episode right here on Apple Podcast & go away a evaluation!

    The Actuality of Management Sacrifice

    Management comes with a private value. The query is, are you prepared for it? Pat shared that his days begin at 5 a.m., finish after 7 p.m., and contain fixed journey. If you’d like the job on the helm, perceive that senior management isn’t a job you turn off on the finish of the day. It’s a 24/7 accountability formed by consumer calls for and the necessity to always be seen.

    For leaders, this isn’t merely about glorifying lengthy hours. It’s about recognizing the accountability of presence. Staff, particularly early-career expertise be taught by way of apprenticeship. They should see how leaders function, make selections, and navigate challenges. 

    However this isn’t nearly working more durable; it’s about recognizing the place effort aligns with alternative. Sacrifice will all the time be a part of management, however the problem is easy methods to steadiness it with constructing a tradition the place the subsequent era can thrive with out burning out.

    Demographics Are Reshaping Work

    Past private effort, leaders right this moment face forces reshaping your entire workforce. Pat Tomlinson highlighted three main dynamics:

    • Longevity Threat – Persons are residing longer, straining healthcare methods and retirement financial savings.
    • Declining Delivery Charges – Fewer younger individuals coming into the workforce means fewer workers to help a rising retiree inhabitants.
    • Expertise Shortage – Because the working-age inhabitants shrinks, the warfare for expertise will intensify, pushing organizations to rethink how they entice, retain, and have interaction workers.

    These tendencies level towards an unavoidable actuality: companies should do extra with fewer individuals, making worker expertise and engagement non-negotiables for development.

    Hearken to the episode right here on Apple Podcast & go away a evaluation!

    The Steadiness of Help and Accountability

    Staff right this moment anticipate extra help from their firms than ever earlier than. And now, wellness applications have change into a staple of recent workplaces, whether or not it’s on-site gyms, telemedicine, or monetary training. Pat highlighted that employers have change into essentially the most trusted establishment in individuals’s lives, typically greater than authorities or media. However as he cautioned, leaders should keep away from slipping into paternalism. 

    There’s a tremendous line between help and over-parenting. Firms can present assets, however they will’t dwell workers’ lives for them. Organizations can create entry, construction, and assets, however they can’t take possession of workers’ decisions.

    The healthiest cultures are these the place firms empower individuals with instruments, and workers have interaction by taking accountability for their very own development, well being, and monetary literacy. For leaders, the problem is to strike that steadiness: providing significant help with out undermining accountability.

    AI as a Device for Redesign, Not a Band-Assist

    Maybe essentially the most forward-looking a part of our dialog centered on AI. Leaders are dashing to bolt AI onto present jobs within the hope of prompt productiveness. Whereas optimistic about AI’s capabilities, Pat’s warning was clear: that gained’t work.

    Actual positive factors come when leaders rethink work itself. Break jobs into duties, establish what AI can tackle, and rebuild roles to amplify human strengths like judgment, creativity, and empathy. That’s not simply cost-saving. It’s reimagining work in a manner that makes people and AI companions, not rivals.

    For leaders, this implies slowing down earlier than rushing up. AI shouldn’t be a shortcut, it’s not one thing you throw at issues. Leaders ought to see it as an opportunity to revamp the group from the bottom up. Coach workers on easy methods to use AI responsibly whereas sharpening the human abilities that know-how can’t replicate: judgment, creativity, and empathy. If you wish to sustain with disruption, that is the way you create the playbook for the long run.

    A Path Ahead for Leaders

    Each period brings new disruption: PCs, the web, cell, cloud, now AI. Demographics shift. Worker expectations rise. Healthcare and retirement methods pressure.

    What doesn’t change is the chief’s position. You don’t get to decide on the disruptions, however you do select easy methods to reply.

    One of the best leaders keep grounded in realism, acknowledging the pressures and trade-offs, whereas additionally holding onto a imaginative and prescient that creates cultures of belief, development, and adaptableness.

    Ultimately, management isn’t about resisting what’s subsequent. It’s about serving to individuals discover which means and momentum in change.

    Hearken to the episode right here on Apple Podcast & go away a evaluation!

    🎧 Pay attention right here

    🎧 Watch on YouTube

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    Charlotte Li
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