In as we speak’s linked communities, dependable web isn’t non-compulsory—it’s important. Mereo Fiber, a quickly rising bulk know-how supplier, got down to simplify clever, linked dwelling by means of unified service supply for residents throughout the nation.
Guided by a service-first philosophy, Mereo believes know-how ought to serve individuals, not the opposite means round. “We’re a service-first group. We imagine that service is the important thing to differentiating within the market as we speak,” mentioned Ryan Barbuto, Chief Business Officer of Mereo Fiber.
As demand surged and the enterprise expanded, Mereo’s dedication to seamless, always-on connectivity known as for greater than ambition. It required infrastructure constructed for progress, agility and consistency at scale.
Scaling good connectivity amid complexity
As Mereo Fiber expanded, they inherited a variety of community environments, every with distinct infrastructure necessities and deployment timelines. This progress revealed a transparent alternative: communities wanted a unified supplier.
“Communities lacked a single-source supplier for web, good house and safety options,” mentioned Ryan Barbuto, Chief Business Officer at Mereo Fiber. “That signaled an actual demand within the market.”
To fulfill that demand, Mereo wanted to modernize pricey legacy circuits and align safety protocols, in addition to deal with inefficiencies that got here from fragmented vendor relationships.
“When a number of distributors are concerned, you usually get redundant programs, haphazard integrations and never sufficient forethought all through deployment,” defined Barbuto.
Greenfield tasks—new builds with unpredictable timelines—launched further complexity, with shifting schedules and web site readiness requiring adaptable planning.
“One problem we face is navigating these delays,” mentioned Austin Pruitt, Chief Know-how Officer at Mereo Fiber. “Having a versatile provider companion is a big asset for Mereo and our prospects.”
Delivering constant, high-speed service throughout all deployments turned a strategic precedence, particularly in underserved communities the place reliability and ease had been non-negotiable.
One companion and one technique: Lumen delivers simplicity at scale
Increasing a nationwide footprint takes greater than connectivity—it requires simplicity, reliability and pace. To speed up progress, Mereo wanted a community technique that would adapt on demand and eradicate operational friction. Lumen delivered that basis, pairing high-performance connectivity with centralized administration and sturdy safety to allow seamless scaling.
“Beginning with a top quality upstream supplier supplies dependable uptime,” mentioned Barbuto.
Safety was strengthened with Fortinet® routers, enabling safe communication and centralized administration throughout properties. The provisioning flexibility that Lumen supplies helped Mereo keep on monitor, particularly with greenfield deployments. The power to regulate set up timelines with out penalty supported Mereo’s supply targets.
“Lumen has been a simple provider to work with when delays happen,” mentioned Pruitt. “That flexibility is a big asset for us and our prospects. When Lumen is out there available in the market we’re bidding in, we name them first,” mentioned Pruitt.
By aligning community companies beneath one technique, Mereo gained the arrogance to develop whereas sustaining consistency throughout each deployment.
“Having a companion like Lumen, who has a big footprint, might help get us companies in advanced areas,” mentioned Barbuto. “That’s been essential in constructing out a dependable answer for our group.”
With the divestiture of the patron fiber enterprise, Lumen is sharpening deal with enterprise options—a bonus for Mereo because it scales. This strategic shift means Mereo advantages from innovation tailor-made to large-scale deployments and a companion aligned with its progress ambitions.
Value financial savings and sustainable progress drive buyer satisfaction
With help from Lumen, Mereo Fiber accelerated their nationwide growth—extending their footprint to 37 states. With 70 energetic DIA circuits now help deployments throughout a variety of residential communities.
Mereo’s community modernization with Lumen additionally delivered measurable monetary affect. By consolidating accounts and executing a mass DIA renewal, Mereo unlocked vital value financial savings and improved their buying energy. These efficiencies enable them to supply aggressive pricing whereas sustaining technical excellence.
“These financial savings place us properly for renewals, new accounts and delivering worth to our prospects,” mentioned Pruitt.
On the product aspect, Mereo launched multi-gig web and a property-wide SSID answer—offering residents with seamless, safe entry throughout total properties. These improvements helped elevate the client expertise and simplify connectivity for property managers.
Responsive help and speedy restoration from Lumen bolstered Mereo’s popularity for reliability and repair excellence.
Simplifying linked communities with scalable networking
Mereo is getting into a pivotal part of progress, bringing their service-first mannequin to rising markets. With Lumen as a strategic companion, they’re centered on delivering scalable, repeatable options that simplify know-how for residents, property managers and builders.
“What excites me is making a constant expertise—from engineering and customer support to the developer, proprietor and resident,” mentioned Pruitt.
Mereo is advancing towards clever, cloudified telecom experiences by piloting AI-driven bandwidth administration and exploring Lumen® Community-as-a-Service (NaaS). These improvements help dynamic efficiency and good house integrations—positioning Mereo to satisfy the evolving connectivity calls for of contemporary communities and hyperscale environments.
“Our major buyer is the top resident utilizing the service,” mentioned Barbuto. “They’re demanding easy, always-on options—and we ship.”
To be taught extra about Mereo Fiber’s transformation, learn the complete buyer success story.
Go to our buyer story library to learn the way organizations in just about each trade are reaching their enterprise goals.
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