Crucial infrastructure is evolving. Scaling with a rising inhabitants and fast-moving financial system, digital applied sciences are important to make sure Australia’s defence, nationwide safety, and financial and social stability.
In as we speak’s panorama, even a minor shutdown or a couple of minutes of downtime might be detrimental to industries being relied upon to ship lots of the necessities of day by day fashionable life. So, how can we keep away from shutdowns and downtime in crucial infrastructure throughout a interval of digital transition?
On this weblog, we’ll discover 4 main causes of downtime and methods to clear up them via industrial digitalisation options.
Earlier than we begin! What industries are thought-about crucial infrastructure?
The 11 crucial infrastructure sectors outlined by the Australian Authorities within the Safety of Crucial Infrastructure (SOCI) Act are outlined within the graphic beneath.
1. Asset failure
Downtime trigger: Asset failure
Resolution: Automation
End result: Knowledge assortment, Asset monitoring
Digital transformation begins with integrating SCADA, PLCs, and RTUs to automate repetitive handbook duties, and digitally join your gear and machines for enhanced monitoring.
However first, what’s SCADA, and what are PLCs and RTUs?!
SCADA – Supervisory Management and Knowledge Acquisition – is a system of software program and {hardware} parts that may each management, monitor, and collect info from machines and processes.
PLC – Programmable Logic Controller – is part of the SCADA structure that communicates and interprets knowledge it gathers from any asset sometimes present in a producing atmosphere corresponding to sensors, motors, pumps, valves, and extra. Feeding this again into the SCADA system by way of microcomputers, PLCs allow in-depth knowledge evaluation by the consumer. Ideally suited for manufacturing environments in factories or crops, PLCs are additionally utilised in water therapy crops and a few giant power era crops.
RTU – Distant Terminal Unit – is one other piece of {hardware} for knowledge acquisition and management that may combine throughout the SCADA structure. RTUs are a must have in fashionable power infrastructure to allow management and knowledge insights from key belongings corresponding to substations, energy era or networks. Additionally utilised within the water sector throughout distant pump stations and belongings, and within the transport sector throughout Clever Transport Programs (ITS), RTUs allow sensible administration of crucial infrastructure environments.

In crucial infrastructure, the place asset failure may cause a catastrophic affect on companies, communities, and society at giant; digital transformation is a should – but in addition not a silver bullet to unravel downtime and shutdowns.
Digitally connecting crucial belongings lets you start accumulating knowledge about each side of your operation. The following step? Turning that knowledge into actionable insights to help data-driven decision-making.
Study extra in regards to the digital applied sciences supporting smarter asset upkeep and its affect on downtime on this weblog.
2. Insufficient upkeep
Downtime trigger: Insufficient upkeep
Resolution: Built-in knowledge analytics
End result: Asset administration, Predictive upkeep
Even with our crucial infrastructure belongings digitally linked (see step 1), we want a technique to monitor our belongings successfully utilizing the uncooked knowledge that digitisation permits.
Realizing when to take care of or restore gear might be difficult in crucial infrastructure industries, the place, traditionally, gear assessments happen on-site by a technician or electrical engineer.
Typically points come up in between web site visits or are unintentionally missed throughout evaluation, inflicting unplanned downtime or, in worst-case eventualities, even shutdowns. The combination of digital instruments as a layer above your SCADA and PLC unlocks your capability to delve deep into analytics to make smarter, data-driven choices.

Drawing insights from uncooked numbers might be difficult, even for these with an engineering background – particularly with the huge quantity of knowledge concerned in working crucial infrastructure operations 24/7, one year a yr.
An built-in analytics answer is the reply!
Software program options like Seeq, AWS, AVEVA, OFS, and TilliT, present purpose-built digital instruments appropriate for a variety of industries, with particular features that allow real-time asset administration, enhanced visibility, and management.
Predictive upkeep is the fantastic thing about built-in knowledge analytics. With sample recognition, machine studying, and synthetic intelligence (AI), you possibly can harness superior expertise to be alerted when an asset inside your crucial infrastructure operation requires upkeep – forward of time.
For extra details about one of the simplest ways to get essentially the most out of your knowledge, learn in regards to the 6 steps to a profitable digital transformation.
3. Cyber risk or breach
Downtime trigger: Cyber risk or breach
Resolution: SOCI Act assessment (cyber safety evaluation)
End result: Elevated cyber resilience
Cyber safety threats are a significant reason for downtime. Usually, when cyber is talked about, we routinely take into consideration info expertise (IT), however operational expertise (OT) is simply as vital in crucial infrastructure.
Distant entry to industrial management programs (ICS) and IT-OT infrastructure belongings, which grew to become a broadly adopted apply throughout the COVID-19 pandemic, has elevated the vulnerability of those programs.
The Australian Authorities has been proactive in growing sturdy cyber safety frameworks to make sure the security of Australia’s crucial infrastructure, and adhering to those tips is a requirement for most crucial infrastructure operations.
The Safety of Crucial Infrastructure (SOCI) Act, launched in 2018, was launched to enhance the cyber safety safety and resilience of the Crucial Nationwide Infrastructure (CNI) {industry} sector.
In a always evolving digital panorama, there is no such thing as a excellent gold normal answer obtainable in cyber safety, however complying with the SOCI Act via knowledgeable assessment course of can help understanding your necessities and growing resilience.
Within the meantime, try these three tricks to obtain cyber safety compliance.
4. Human error
Downtime trigger: Human error
Resolution: Upskilling, expertise
End result: Improved effectivity
Nobody is ideal – individuals make errors! Sadly, in crucial infrastructure, we can’t afford to let human errors be the reason for downtime or shutdowns – and we actually have to minimise the danger the place doable.
With digitisation turning into extra widespread throughout all crucial infrastructure industries, the necessity for digital expertise is crucial. Upskilling current employees is a step that’s typically missed as a part of a digital transformation technique when it needs to be a precedence.
Remaining clear with workers whereas implementing new applied sciences is vital. Clarify clearly how their function might change and supply them with the mandatory coaching to organize them to adapt and thrive in a technology-driven atmosphere.
Registered coaching organisations corresponding to Expertise Lab supply industry-bred coaching programs in industrial automation and management, instrumentation, huge knowledge and cloud-based programs to assist present and future {industry} employees keep forward of the quickly altering {industry}.

If the roles you want to be stuffed are in extremely specialised areas or are in regional or troublesome environments which can be onerous to fill – specialist consultancy providers can be found that match excessive calibre technical experience with these distinctive roles.
Study extra in regards to the prime expertise to thrive in Trade 4.0, in response to Expertise Lab Coaching and Operations Supervisor, Dr Gary Allwood.
Prepared to start out driving change? Take the Digital Diagnostic.
This weblog outlined 4 key elements that result in downtime and shutdowns within the crucial infrastructure sector. Whether or not you’re simply beginning your digital transformation journey to deal with these challenges, or already properly in your manner – the necessity for change is evident.
Continuously altering expertise, restricted assets, short-term expectations of return, and the sophisticated ‘individuals’ issue might be obstacles to driving change – however organisations want to maneuver as we speak to create tomorrow.
Now, greater than ever, it is very important ask – ‘The place is your organisation on its digital transformation journey in comparison with the place you can be?’
To reply this all-important query, SAGE has developed The Digital Diagnostic!
One complete diagnostic device may help your organisation:
- Gauge the place you’re in your digitalisation section and establish what to do subsequent.
- Uncover strengths and discover out what parts are lacking to take care of your aggressive edge and grow to be higher linked.
Hold Australia’s crucial infrastructure safe. Take the Diagnostic as we speak.


