You’ve most likely heard of these particular dates on the enterprise calendar. Take Our Youngsters to Work Day, Stroll to Work Day, even Depart the Workplace Early Day. When you’re unlikely to get a time without work to commemorate these moments, at present marks a date it is best to have fun.
Buyer Expertise Day (CX Day) is greater than a date on the nationwide calendar; it’s a reminder of why we exist. At Lumen, our objective is evident: to assist enterprises unlock the world’s digital potential. Each interplay we’ve with a buyer is a chance to ship on that promise.
And we’re seeing our impression. Over the previous 12 months, buyer satisfaction scores have risen sharply throughout our enterprise. On the identical time, our NaaS growth is delivering connectivity with pace and ease to greater than 1,000 clients and rising. These outcomes present that our customer-focused technique is working and, extra importantly, that clients really feel the Lumen distinction.
However there may be extra that we’re doing.
The rise of AI, the explosion of information and the complexity of hybrid cloud have redefined what clients count on at present. They now not need remoted options. They need seamless, built-in experiences that meet them the place they’re and scale to the place they should go. That’s why Lumen is constructing what we name a linked ecosystem.
Our linked ecosystem technique integrates the energy of the Lumen bodily community and digital platforms with an built-in system of information facilities, hyperscalers and the world’s fastest-growing know-how firms to unlock customer-first, AI-driven innovation.
We convey options to life by applications like Lumen Validated Designs (LVDs). These are outcome-driven architectures co-developed with know-how companions and examined in real-world environments. They simplify deployment, scale back time-to-value and provides clients confidence that what’s confirmed in testing will carry out in manufacturing.
Furthermore, we take a test-and-learn strategy. We pilot improvements with clients, refine them in real-time and scale what delivers essentially the most impression. Lumen Validated Designs aren’t simply technical templates. They’re trusted options that deal with crucial wants like AI, safety and backup and restoration—with out added complexity.
This isn’t nearly know-how; it’s about expertise. When a buyer can flip up safe connectivity in minutes, or layer in validated knowledge safety with out friction, we’ve eliminated the obstacles that usually maintain innovation again. We’re enabling our clients to deal with outcomes, not infrastructure. That’s what buyer expertise appears like within the AI period: agility, simplicity and confidence.
Our deal with the client displays who we’re as an organization. We place them on the heart of each determination, each design and each interplay. Our ecosystem strategy is a direct expression of that worth: giving clients distinctive alternative, flexibility and pace whereas creating play-to-win alternatives for our companions and for Lumen.
On this Buyer Expertise Day, I’m happy with the progress we’re making. From launching Lumen Validated Designs that take the guesswork out of solutioning to constructing our linked ecosystem with a rising roster of companions, each step is targeted on one final result: empowering our clients to innovate, lead and thrive within the AI financial system.
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