New Heimdal research reveals how device sprawl creates blind spots, with over half of suppliers experiencing each day or weekly burnout
Survey of 80 North American MSPs exhibits fragmented safety stacks drive fatigue, missed threats, and enterprise inefficiency.
Safety instruments meant to guard managed service suppliers are as an alternative overwhelming them. A brand new research from Heimdal and FutureSafe reveals that 89% of MSPs battle with device integration whereas 56% expertise alert fatigue each day or weekly. The analysis exposes a harmful paradox. MSPs experiencing excessive alert fatigue are considerably extra more likely to miss actual threats.
The very instruments deployed to boost safety are creating blind spots via exhaustion.
The Scale of the Drawback
The typical MSP now runs 5 safety instruments, with 20% juggling seven to 10 and 12% managing greater than ten. Solely 11% report seamless integration. The remaining 89% should flip between separate dashboards and waste time on handbook workflows. One in 4 safety alerts show meaningless, with some MSPs reporting that 70% of their alerts are false alarms.
Amongst MSPs managing 1,000+ purchasers, 100% report each day fatigue. “MSPs are drowning in complexity, not from threats, however from the instruments meant to cease them,” mentioned Jesper Frederiksen, CEO at Heimdal. “Each new level answer provides one other agent, console, and alert stream. That noise exhausts folks and quietly degrades safety.”
Past Safety Operations
Agent fatigue extends past alert administration. Disconnected platforms gradual billing processes, complicate consumer onboarding, and create compliance reporting complications.
“Agent fatigue isn’t only a tech challenge. It’s a enterprise danger,” mentioned Jason Whitehurst, CEO at FutureSafe. “MSPs are juggling device after device, however they don’t work collectively.”
The Resolution Hiding in Plain Sight
Regardless of widespread recognition of the issue, solely 20% of MSPs have consolidated their safety options. Those that have reported fewer alerts, quicker response instances, and happier employees.
Key Survey Findings
- 56% expertise alert fatigue each day or weekly, 75% a minimum of month-to-month
- Solely 11% take pleasure in seamless device connectivity
- MSPs utilizing 7+ instruments report practically double the fatigue ranges
- Excessive false optimistic charges triple the prospect of lacking real incidents
- The 20% who consolidate report higher outcomes throughout all metrics
Analysis Methodology
The State of MSP Agent Fatigue 2025 surveyed 80 North American MSPs in H1 2025, combining quantitative evaluation with thematic coding of over 300 free-text responses.
Customers can obtain the whole report free at: heimdalsecurity.com/msp-agent-fatigue-report
About Heimdal
Established in Copenhagen in 2014, Heimdal empowers safety groups and MSPs via unified cybersecurity options spanning endpoint to community safety, together with vulnerability administration, menace prevention, and ransomware mitigation.
About FutureSafe
FutureSafe is the unique supplier of Heimdal in america, serving to MSPs lower via device sprawl and ship consolidated cybersecurity.
Contact
Head of Content material & PR
Danny Mitchell
Heimdal Safety
dmi@heimdalsecurity.com
