In the world of mission-partner operations, seamless and reliable communication is non-negotiable. Enter the DOD365 Integrated Phone System (DIPS), a game-changing tool for DISA Mission Partners. This innovative softphone system can support mission operations, potentially offer cost savings over desk phones and transform how the Department of Defense communicates. Let’s dive into the features, capabilities and benefits of DIPS, and see what your agency might be missing out on with your current communications system.
What is DIPS?
The DOD365 Integrated Phone System (DIPS) is a cutting-edge, cloud-based telephony solution that seamlessly integrates with DOD365 cloud environments. DIPS can provide enhanced communication and collaboration capabilities across all services and the entire department.
With DIPS, hardphones can be replaced with softphones that integrate into Microsoft Teams. Users can make and receive calls through the Office365 Microsoft Teams application using Voice over Internet Protocol (VoIP). VoIP calling provides calling access across all user devices—phones, tablets and computers—enabling true mobile accessibility.
For those who prefer traditional handsets over headsets, APCO-approved Polycom handsets can be securely integrated into the system.
Who is DIPS for?
DIPS was specifically designed to meet the increasing demand for mobile, agile, global communications. Mission-critical and non-mission-critical partners can deploy DIPS softphone calling for seamless communication with both internal and external entities. By streamlining calling operations with DIPS, partners can confidently operate to meet their mission objectives.
Key Benefits of DIPS
- Real-time collaboration and communication: With DIPS, Mission Partners can log in to a secure VPN over the Lumen Network to dial in and out of meetings, make or receive commercial calls, and share critical information—all through Microsoft Teams. This seamless integration provides effective communication from virtually any location.
- Enhanced mobility and flexibility: With DIPS, military personnel can make and receive calls from virtually anywhere thanks to its cloud-based nature. They can stay connected, even when working remotely or on the move, minimizing communication barriers.
- Cost savings: Using cloud-based telephony solutions reduces the need for traditional phone systems. It could save money that could then be redirected to other critical areas.
- Scalability and availability: DIPS is designed to scale with the evolving needs of the DOD. Once phone numbers are procured and onboarding is complete, users can be up and running with DIPS in two weeks or less.
- Minimize risk: DIPS leverages the advanced security measures of the Lumen Network infrastructure to protect sensitive information. Calls are connected through a secure VPN over the Lumen Network, promoting peace of mind and maintaining operational integrity.
- Enhanced user experience: A seamless and user-friendly experience is a reality thanks to the integration with Microsoft Teams and the Microsoft Smart Routing Strategy. Users can effortlessly switch between commercial calls and internal video DOD meetings, allowing them to navigate their workflow with ease, maximizing efficiency and helping to ensure that communication remains smooth, secure and uninterrupted.
How Lumen Can Help
Lumen, authorized by DISA, deploys and operates the DOD365 Integrated Phone System (DIPS). Through this contract, Lumen provides DISA with hybrid-cloud voice and audio-conferencing services over the Lumen fiber network. DISA Mission Partners can lean on Lumen for:
- Expertise and experience: Lumen excels in delivering secure, resilient communication services to the DOD. Our dedicated program managers provide a smooth, efficient DIPS implementation, tailored to each Mission Partner’s specific needs. DIPS is a managed service and is purchased through GSA MAS Schedule 70, providing a structured and reliable method for acquiring the service.
- Integration and support: Lumen can assist with configuring and integrating the APCO Polycom handsets and follow all the required security protocols of the program. This service can be applied to existing or new handsets.
- Comprehensive solutions: Lumen offers a sophisticated suite of solutions, including Private Connectivity FabricSM, Software-Defined Wide Area Network (SD-WAN), Managed Wi-Fi, Secure Access Service Edge (SASE) and Zero Trust Solutions. These services complement DIPS implementation, enhancing overall network security and performance.
- Global network: The Lumen global network provides secure, reliable and high-quality connectivity essential for the seamless operation of DIPS. The robust Lumen AI-ready network infrastructure is compliant with government policies.
- Cost efficiency: By leveraging Lumen cloud-based telephony solutions, agencies can potentially achieve significant cost savings by reducing the need for traditional desk phone systems.
- Security compliance: Lumen aligns with DISA-defined security controls and NIST 800-53 standards, helping to ensure the highest security standards. Our Security Technical Implementation Guides (STIG) Hardening Services optimize the security of IT assets and support compliance.
Experience the Game-Changing Impact of DIPS
Lumen is here to help all Mission Partners implement the DIPS environment, marking a major technological advancement for the U.S. government. Deploy DIPS to enjoy enhanced communication, mobility, flexibility and cost savings. By embracing this technology, Mission Partners support the DOD’s mission for secure, cost-effective communication and collaboration to help boost operational efficiency.
Find out how you can deploy DIPS in your environment over the trusted network for AI. Contact us today to learn more.
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